Here is a Phoenix Fire Commander safe (model FS1900) that had been damaged in a burglary. The handle had been smashed off rendering the safe locked shut. I attended and had the safe open within five minutes after studying images I had from previous jobs I saw that I could get the door open fairly easily even without the handle. The meticulous notes, measurements and photos I take on all jobs really do pay off.
The handle was temporarily fixed and I ordered a new one from Phoenix. I’ve only had a few dealings with Phoenix but every time their customer support has been fantastic.